AfterShip
Branded tracking and returns that reduce WISMO tickets
About the Tool
AfterShip covers two of the most common sources of post-purchase support tickets: delivery status questions and return requests. The branded tracking page keeps customers informed without them contacting support, and proactive notifications via email or SMS reduce WISMO volume significantly. The returns portal handles the self-service side of the returns process with customisable rules for which items are eligible and which destinations apply. AfterShip is not the most opinionated tool in either category (Loop Returns goes deeper on exchange conversion, for example) but it covers both workflows in one platform at a price point that works for brands of almost any size. The freemium tier is functional enough for stores just starting to systematise their post-purchase experience.
Key Features
Branded Tracking Pages
Customised tracking pages with your logo, colours, and product recommendations so every post-purchase touchpoint reinforces your brand.
Proactive Delivery Notifications
Automatically sends email and SMS updates at every delivery milestone so customers stop asking "where is my order?" before it reaches you.
Returns Portal
Self-service returns portal integrates with your 3PL and reverse logistics partners to automate the full returns flow end to end.
900+ Carrier Network
Tracks shipments across 900+ carriers globally so domestic and international orders all surface in one unified post-purchase dashboard.