Side-by-side comparison
Gladly vs Re:amaze
Compare Gladly and Re:amaze across pricing, features, and fit for your e-commerce stack.
Re:amaze
All your customer conversations, with Shopify data in every thread
PaidQuick Comparison
About
Gladly
Gladly is a customer service platform built around a fundamentally different model: it treats every customer interaction as a continuous conversation, not a discrete ticket. All channels (email, chat, phone, social DMs, SMS) appear in a single customer timeline, so agents always have full context without switching tabs or reading ticket history. The result is faster handle times and meaningfully better customer experiences. The trade-off is price: Gladly targets mid-market and enterprise brands, and the per-agent cost reflects that. For high-volume DTC brands that have outgrown Gorgias and want to invest in support as a retention strategy, Gladly is the most thoughtful product in the category.
Re:amaze
Re:amaze occupies a thoughtful middle ground between lightweight live chat tools and full-featured helpdesks. The platform consolidates email, chat, social, and SMS into a shared inbox, with native Shopify integration that pulls order data into every conversation. AI-generated summaries and suggested responses meaningfully cut response times for busy support teams. It's a credible alternative to Gorgias, particularly for brands that want solid helpdesk functionality without committing to the higher price tier. Where it trails is in the depth of automation rules and reporting. Teams with complex workflows may eventually feel the ceiling.
Key Features
Gladly
Unified Customer Timeline
Every interaction across email, chat, SMS, phone, and social DMs appears in one chronological thread per person — never split across disconnected tickets.
Omnichannel Inbox
Agents handle every channel from a single screen with no tab-switching or context-shifting between separate helpdesk queues.
AI Sidekick
Suggests responses, summarises long threads, and automates routine actions so each agent handles significantly more conversations per shift.
People Match Routing
Routes incoming contacts to the agent who already has a relationship with that customer, reducing repeat explanations and raising CSAT.
Re:amaze
AI Conversation Summaries
Instantly summarises long conversation threads so any agent can pick up a ticket mid-thread without rereading every message.
Shopify Sidebar
View order history, subscription status, and customer data from Shopify directly inside every conversation without switching tabs.
Canned Responses
Build a shared library of templated responses your whole team can insert and personalise in a single click to cut handle time.
Status Pages
Publish a branded status page for your store so customers can self-check on known issues before contacting support.
Screenshots
Gladly
Re:amaze
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