Customer Support
Chatbots, helpdesks, and AI agents for post-purchase support
7 tools
Tidio
AI chatbot and live chat for Shopify stores. Handles order tracking, returns, and FAQs autonomously.
Gorgias
Helpdesk built for e-commerce. Centralises Shopify, email, social DMs, and chat. Automates 60%+ of support tickets.
Re:amaze
Customer messaging platform with AI summaries, canned responses, and Shopify order data built-in.
Gladly
Customer service platform that treats conversations as ongoing relationships, not tickets. All channels unified around the customer, not the case number.
Richpanel
AI-powered customer support platform for e-commerce. Self-service portal handles WISMO, returns, and order edits without agent involvement.
DelightChat
Omnichannel support tool for Shopify brands. Manages WhatsApp, Instagram, Facebook, and email in one inbox with Shopify order data at a glance.
Kustomer
CRM-first customer service platform. Builds a full timeline of every customer interaction and purchase so agents always have context before responding.

