Customer Support
Chatbots, helpdesks, and AI agents for post-purchase support
Post-purchase support is where most e-commerce brands quietly bleed money. Slow response times and unresolved tickets kill repeat purchase rates. The tools here cover the spectrum from AI-first chat agents that deflect 60%+ of tickets automatically to full helpdesks built around Shopify's order data. The best choice depends on your current ticket volume and whether you have a human team to hand off to.
12 tools
Gorgias
Helpdesk built for e-commerce. Centralises Shopify, email, social DMs, and chat. Automates 60%+ of support tickets.
Zendesk
Enterprise customer service platform with omnichannel ticketing, live chat, and AI automation. Widely adopted by high-volume e-commerce operations.
Freshdesk
Multi-channel helpdesk platform with a free tier for small teams. Handles email, chat, phone, and social tickets with AI-assisted routing and a built-in knowledge base.
Re:amaze
Customer messaging platform with AI summaries, canned responses, and Shopify order data built-in.
Help Scout
Email-first customer support platform for growing businesses. Shared inbox, knowledge base, and live chat in a clean interface designed to feel like a collaborative email client.
Intercom
Customer messaging platform combining live chat, automated bots, product tours, and a help centre. Used for both reactive support and proactive customer engagement.
LiveChat
Live chat software with a fast agent interface, canned responses, and e-commerce integrations. Connects to Shopify and triggers proactive chat based on cart value or browsing time.
Gladly
Customer service platform that treats conversations as ongoing relationships, not tickets. All channels unified around the customer, not the case number.
Richpanel
AI-powered customer support platform for e-commerce. Self-service portal handles WISMO, returns, and order edits without agent involvement.
DelightChat
Omnichannel support tool for Shopify brands. Manages WhatsApp, Instagram, Facebook, and email in one inbox with Shopify order data at a glance.
Kustomer
CRM-first customer service platform. Builds a full timeline of every customer interaction and purchase so agents always have context before responding.
Tidio
AI chatbot and live chat for Shopify stores. Handles order tracking, returns, and FAQs autonomously.