Richpanel

Richpanel sits in an interesting position: it is part helpdesk, part self-service portal, and it lets customers resolve their own WISMO queries, return requests, and order modifications without ever reaching a human agent. For Shopify brands with high support volume and predictable ticket types, the self-service layer alone can deflect 50–60% of inbound tickets. The agent workspace is clean and pulls Shopify order data inline. It is not as feature-rich as Gorgias on the automation side, but for brands where self-service deflection is the primary goal, it outperforms the category. Pricing is more accessible than Gladly and scales with resolved conversations rather than seat count.