Side-by-side comparison
Richpanel vs Gorgias
Compare Richpanel and Gorgias across pricing, features, and fit for your e-commerce stack.
Richpanel
Self-service support that resolves 60% of tickets instantly
FreemiumQuick Comparison
About
Richpanel
Richpanel sits in an interesting position: it is part helpdesk, part self-service portal, and it lets customers resolve their own WISMO queries, return requests, and order modifications without ever reaching a human agent. For Shopify brands with high support volume and predictable ticket types, the self-service layer alone can deflect 50–60% of inbound tickets. The agent workspace is clean and pulls Shopify order data inline. It is not as feature-rich as Gorgias on the automation side, but for brands where self-service deflection is the primary goal, it outperforms the category. Pricing is more accessible than Gladly and scales with resolved conversations rather than seat count.
Gorgias
Gorgias has become the de facto helpdesk for scaling Shopify brands, and the reason is straightforward: it was built from the ground up for e-commerce, not adapted from a generic SaaS ticketing tool. Email, live chat, Instagram DMs, Facebook comments, and SMS all collapse into a single inbox, with full Shopify order context surfaced automatically on every ticket. The automation rules are where serious efficiency gains live. Most brands get 60% or more of tickets resolved without human intervention. It does get expensive as your support volume grows, and the analytics could be deeper, but for centralising the chaos of multi-channel support it remains the category leader.
Key Features
Richpanel
Self-Service Portal
Branded customer portal handles WISMO queries, return requests, address changes, and subscription edits without any agent involvement.
AI Ticket Resolution
AI agent reads your help centre content and live Shopify data to resolve routine support tickets automatically before escalating to a human.
In-Ticket Order Management
Agents can view, cancel, refund, and edit Shopify orders directly inside every conversation without leaving the helpdesk to switch tools.
Multi-Channel Inbox
Email, live chat, Facebook, Instagram, and WhatsApp all land in a single shared queue with Shopify customer data visible in the sidebar.
Gorgias
Deep Shopify Integration
View and edit orders, refunds, and subscriptions directly inside every ticket without switching tabs.
AI Automate
Detects intent and sentiment to handle routine tickets like WISMO, cancellations, and return requests automatically.
Revenue Tracking
Attributes revenue to support interactions so you can see which agents and channels drive the most conversions.
Macro Rules
Build powerful automation rules that trigger based on order data, tags, and customer history to cut handle time.
Screenshots
Richpanel
Gorgias
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