DelightChat
WhatsApp and social support for growing Shopify brands
About the Tool
DelightChat is a strong fit for growing Shopify brands that rely heavily on WhatsApp, Instagram, and Facebook for customer communication. It centralises these social channels alongside email into a shared inbox, with Shopify order data visible inside every conversation. The platform is simpler and more affordable than Gorgias, which makes it well-suited to brands in the $1M to $10M revenue range that are not yet ready to invest in enterprise helpdesk pricing. The automation capabilities are limited compared to Gorgias or Richpanel, so brands with complex routing rules or high ticket volume will outgrow it. For social-first customer communication with Shopify context, it is one of the most practical options in its price tier.
Key Features
WhatsApp Business Inbox
Send order confirmations, shipping updates, and review requests via WhatsApp and manage all replies in a shared team inbox.
Social Inbox
Instagram DMs, Facebook Messenger, and public comments all route into one shared queue alongside email and live chat.
Shopify Order Sidebar
Full Shopify order history, subscription details, and customer notes are visible beside every conversation so agents have context immediately.
WhatsApp Broadcasts
Send promotional messages to opted-in subscribers with product links and discount codes, directly from the same inbox your team uses for support.