Tidio

For Shopify stores that want live chat without the overhead of a full support team, Tidio punches well above its price point. Its AI agent handles the repetitive volume autonomously: order status lookups, return policy questions, and basic FAQs, so human agents only see the tickets that actually need them. Setup is genuinely quick, and the Shopify integration surfaces order data directly inside the chat window. The interface is clean enough that small teams can have it running in an afternoon. It's less feature-rich than dedicated helpdesks like Gorgias, but for stores not yet ready for that level of investment, Tidio is a smart starting point.