Side-by-side comparison
LiveChat vs Gorgias
Compare LiveChat and Gorgias across pricing, features, and fit for your e-commerce stack.
Quick Comparison
About
LiveChat
LiveChat has one of the cleanest agent interfaces in the live chat category. The platform prioritises chat speed: canned responses, smart suggestions, and file sharing are all within one keystroke of the chat window. For e-commerce, the Shopify integration lets agents see cart contents and order history during conversations, and proactive chat rules can trigger messages when a visitor has been on a product page for a set number of seconds or when their cart value exceeds a threshold. The reporting covers chat volume, agent performance, and customer satisfaction ratings. Where LiveChat is less competitive is automation depth: it is a live chat specialist rather than a full helpdesk, so email ticketing and complex routing across multiple channels require additional tools from the LiveChat product family or external integrations.
Gorgias
Gorgias has become the de facto helpdesk for scaling Shopify brands, and the reason is straightforward: it was built from the ground up for e-commerce, not adapted from a generic SaaS ticketing tool. Email, live chat, Instagram DMs, Facebook comments, and SMS all collapse into a single inbox, with full Shopify order context surfaced automatically on every ticket. The automation rules are where serious efficiency gains live. Most brands get 60% or more of tickets resolved without human intervention. It does get expensive as your support volume grows, and the analytics could be deeper, but for centralising the chaos of multi-channel support it remains the category leader.
Key Features
LiveChat
Fast Agent Interface
Clean, distraction-free chat window with canned responses, tags, and transfer tools. Agents handle multiple conversations simultaneously without the overhead of a full ticketing interface.
Proactive Chat Triggers
Set rules to trigger chat invitations based on page dwell time, cart value, or browsing path. Reach high-intent visitors before they abandon without them having to initiate the conversation.
Shopify Cart Visibility
Agents see cart contents, order history, and customer details from the Shopify integration in the chat panel. No tab switching to answer order-related questions.
Chat Performance Reports
Volume, response time, customer satisfaction, and conversion rate reports. Exportable data for teams that need to report on chat performance at a management level.
Gorgias
Deep Shopify Integration
View and edit orders, refunds, and subscriptions directly inside every ticket without switching tabs.
AI Automate
Detects intent and sentiment to handle routine tickets like WISMO, cancellations, and return requests automatically.
Revenue Tracking
Attributes revenue to support interactions so you can see which agents and channels drive the most conversions.
Macro Rules
Build powerful automation rules that trigger based on order data, tags, and customer history to cut handle time.
Screenshots
LiveChat
Gorgias
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