Side-by-side comparison
DelightChat vs Gorgias
Compare DelightChat and Gorgias across pricing, features, and fit for your e-commerce stack.
DelightChat
WhatsApp and social support for growing Shopify brands
FreemiumQuick Comparison
About
DelightChat
DelightChat is a strong fit for growing Shopify brands that rely heavily on WhatsApp, Instagram, and Facebook for customer communication. It centralises these social channels alongside email into a shared inbox, with Shopify order data visible inside every conversation. The platform is simpler and more affordable than Gorgias, which makes it well-suited to brands in the $1M to $10M revenue range that are not yet ready to invest in enterprise helpdesk pricing. The automation capabilities are limited compared to Gorgias or Richpanel, so brands with complex routing rules or high ticket volume will outgrow it. For social-first customer communication with Shopify context, it is one of the most practical options in its price tier.
Gorgias
Gorgias has become the de facto helpdesk for scaling Shopify brands, and the reason is straightforward: it was built from the ground up for e-commerce, not adapted from a generic SaaS ticketing tool. Email, live chat, Instagram DMs, Facebook comments, and SMS all collapse into a single inbox, with full Shopify order context surfaced automatically on every ticket. The automation rules are where serious efficiency gains live. Most brands get 60% or more of tickets resolved without human intervention. It does get expensive as your support volume grows, and the analytics could be deeper, but for centralising the chaos of multi-channel support it remains the category leader.
Key Features
DelightChat
WhatsApp Business Inbox
Send order confirmations, shipping updates, and review requests via WhatsApp and manage all replies in a shared team inbox.
Social Inbox
Instagram DMs, Facebook Messenger, and public comments all route into one shared queue alongside email and live chat.
Shopify Order Sidebar
Full Shopify order history, subscription details, and customer notes are visible beside every conversation so agents have context immediately.
WhatsApp Broadcasts
Send promotional messages to opted-in subscribers with product links and discount codes, directly from the same inbox your team uses for support.
Gorgias
Deep Shopify Integration
View and edit orders, refunds, and subscriptions directly inside every ticket without switching tabs.
AI Automate
Detects intent and sentiment to handle routine tickets like WISMO, cancellations, and return requests automatically.
Revenue Tracking
Attributes revenue to support interactions so you can see which agents and channels drive the most conversions.
Macro Rules
Build powerful automation rules that trigger based on order data, tags, and customer history to cut handle time.
Screenshots
DelightChat
Gorgias
Ready to choose?
Visit each tool's site to explore pricing, trials, and integrations before deciding.