Side-by-side comparison
Richpanel vs Re:amaze
Compare Richpanel and Re:amaze across pricing, features, and fit for your e-commerce stack.
Richpanel
Self-service support that resolves 60% of tickets instantly
FreemiumRe:amaze
All your customer conversations, with Shopify data in every thread
PaidQuick Comparison
About
Richpanel
Richpanel sits in an interesting position: it is part helpdesk, part self-service portal, and it lets customers resolve their own WISMO queries, return requests, and order modifications without ever reaching a human agent. For Shopify brands with high support volume and predictable ticket types, the self-service layer alone can deflect 50–60% of inbound tickets. The agent workspace is clean and pulls Shopify order data inline. It is not as feature-rich as Gorgias on the automation side, but for brands where self-service deflection is the primary goal, it outperforms the category. Pricing is more accessible than Gladly and scales with resolved conversations rather than seat count.
Re:amaze
Re:amaze occupies a thoughtful middle ground between lightweight live chat tools and full-featured helpdesks. The platform consolidates email, chat, social, and SMS into a shared inbox, with native Shopify integration that pulls order data into every conversation. AI-generated summaries and suggested responses meaningfully cut response times for busy support teams. It's a credible alternative to Gorgias, particularly for brands that want solid helpdesk functionality without committing to the higher price tier. Where it trails is in the depth of automation rules and reporting. Teams with complex workflows may eventually feel the ceiling.
Key Features
Richpanel
Self-Service Portal
Branded customer portal handles WISMO queries, return requests, address changes, and subscription edits without any agent involvement.
AI Ticket Resolution
AI agent reads your help centre content and live Shopify data to resolve routine support tickets automatically before escalating to a human.
In-Ticket Order Management
Agents can view, cancel, refund, and edit Shopify orders directly inside every conversation without leaving the helpdesk to switch tools.
Multi-Channel Inbox
Email, live chat, Facebook, Instagram, and WhatsApp all land in a single shared queue with Shopify customer data visible in the sidebar.
Re:amaze
AI Conversation Summaries
Instantly summarises long conversation threads so any agent can pick up a ticket mid-thread without rereading every message.
Shopify Sidebar
View order history, subscription status, and customer data from Shopify directly inside every conversation without switching tabs.
Canned Responses
Build a shared library of templated responses your whole team can insert and personalise in a single click to cut handle time.
Status Pages
Publish a branded status page for your store so customers can self-check on known issues before contacting support.
Screenshots
Richpanel
Re:amaze
Ready to choose?
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